A return or exchange request may be considered if you receive:

• A damaged product
• A defective product
• The wrong product
• A product with missing parts or accessories
• A product with a significant issue that was not described

Please contact our customer support team as soon as possible after receiving your order.

To help us resolve your issue quickly, please provide:

• Your order number
• Your name and contact details
• A clear description of the issue
• Clear photos showing the problem
• A video of the parcel opening, if available

If your return or exchange is approved, the product should be returned in its original condition.

• Original packaging should be included.
• All accessories and parts should be included.
• The product should not show signs of misuse.
• The product should not have additional damage caused after delivery.

Certain products may not qualify for return or exchange due to their nature or condition.

• Used or altered products
• Products damaged through misuse
• Products without original packaging
• Products missing important accessories or parts
• Items specifically marked as non-returnable

Once an approved returned product is received, it may be inspected by our team before the refund is processed.

If the refund is approved, it will be processed through an available payment method agreed with the customer.

If your exchange request is approved, QudArsh will provide instructions for returning the original product.

The replacement product will be arranged after the returned item has been received and checked, where applicable.

Return shipping arrangements depend on the reason for the return.

• If QudArsh sends the wrong product or an item arrives damaged, we may cover the applicable return shipping cost.
• If the return is due to a customer-related reason, the customer may be responsible for the return shipping cost.

Products purchased during sales, clearance offers or special promotions may have different return and exchange conditions.

If a discounted product arrives damaged, defective or incorrect, please contact us within the required reporting period.

Please do not send any product back without contacting QudArsh first.